Terms and Condition

Site visitor: a person who came to our website: www.diarro-rd.com without the purpose of placing any Order.

User: an individual, a Site visitor who accepts the terms of this Agreement and wants to place Orders in the online store www.diarro-rd.com

Buyer:  a person who accepted the public offer on the terms of this offer, placing orders and purchasing goods from DIARRO, which are presented on the site  store www.diarro-rd.com or their personal, household, and other needs that are not related to the implementation of business activities.

Seller: DIARRO, location Amsterdam, the Netherlands.

Online store:  the official online store of the Seller of DIARRO, located at the Internet address www.diarro-rd.com which presents the Products offered by Sellers for purchase, as well as payment terms and delivery of Goods to Buyers.

Website: store www.diarro-rd.com

Product: clothing, lingerie, accessories, and other products offered for sale on the Site.

Order: a properly completed and posted demand of the Buyer (filled in the appropriate fields on the website in the section CART, CHECKOUT) for the purchase and delivery to the specified User.

If you have questions or concerns regarding this Agreement or would like to update your preferences or information we have about you, please contact us at  contact@diarro-rd.com. We will do our best to promptly respond to your request.

1. GENERAL CONDITIONS 

1.1. The Site is owned and operated by DIARRO 

1.2. By making a purchase on the website, the Customer confirms that he has been acquainted with the description of the goods and their care, delivery conditions, customs policy, return policy and with each paragraph of the Terms&Conditions Agreement.

1.3. By making a purchase on the website, the Customer signs the Terms&Conditions Agreement at the time of payment’s procedure and therethrough confirms his agreement with each paragraph of the Terms&Conditions Agreement.

1.4. The Seller does not accept any claims concerning the fact that the Buyer was not informed about the terms of delivery, customs policy, return policy and terms of selling goods.

1.5. The Seller has the right without any notice to change these Terms and Conditions. Changes to the Terms come into effect upon publishing them on the website and shall apply to any orders made after publication. 

1.6. The Seller is not responsible if the information posted on this website is not accurate, complete or up to date. The materials on this site are intended for Customers and are provided for general information only and should not be used as the only basis for decision-making without familiarization with primary, more accurate, more complete or more updated sources of information.
The Seller has the right to change the content of this website at any time.

1.8. By placing the Order on the website, the Customer accepts this Terms&Conditions Agreement without any exception and/or clauses. 

1.9. All text information and goods graphic presentation placed on the website are the property of the Seller or its partner. Viewing the information or printing the pages of the website is allowed for personal use only. 

1.10. Site is designed for internet sales. 

1.11. By registering in the site, the customer assumes the obligation to use the correct services and site services, as well as in the case of an order payment obligations and acceptance. The Seller, in turn, undertakes to fulfil its commitments on the provision of services, and services, as well as the delivery and transfer of ownership of the Customer paid for the goods on the terms of this Agreement. 

1.12. The Seller is not liable for the goods’ defects caused by the Customer’s fault.

1.13. The Customer agrees to comply with the care instructions of the products. The Seller is not responsible for any damage to the goods caused by the Customer’s violation of the care instructions.

2. INFORMATION ABOUT GOODS AND FEATURES OF SOME GOODS

2.1. All the information about the goods is placed on the website and is provided by the Seller.

2.2. The Seller indicates the composition of the product in the product description on the website and does not have any responsibility for the choice of the Customer, which may lead to allergic reactions.

2.3. The Customer must take into account the possibility of a slight difference of the real color of the goods from the color on the screen for the following reasons: the screen of each device is individual, the color rendition, quality, brightness and other parameters are different, including those set by the Customer for the personal convenience to view information. 

2.4. When placing an order, the Customer must take into account: pilling of yarn or fabric is a technical feature of the material and cannot be considered as a manufacturing defect. The Customer removes the pills formed in the process of wearing garments with a special machine by himself.

2.5 When placing an order, the Customer must take into account: linen goods are fitted bigger and the silk satin with 5-10 cm smaller.

3. PRICE POLICY

3.1. The price for each item of the goods is indicated on the website of the online store in EURO

3.2 The Seller has the right to change the price without prior notice on the products. However, the Seller has no right to change the price of the ordered goods in the sales order after the order has been received by Seller.

3.3. The Seller has the right to change the price of the goods without prior notice. However, the Seller has no right to change the price of the ordered goods in the Customer’s Order after the Order has been accepted by the Seller. 

4. ORDER TERMS AND CONDITIONS

4.1. The Customer is the person whose details were specified when placing the order.

4.2. The Order is placed on the website by the Customer. 

4.3. The Customer can order goods through the website 24 hours a day. 

4.4. The Customer agrees to provide the following information while ordering: 

4.4.1. surname, name and middle name of the Customer or the person specified by him (the recipient) 

4.4.2. delivery address (If delivery address is a customer address) 

4.4.3. e-mail 

4.4.4. phone number 

4.5. The Name of the item, quantity, range, article, price of the goods specified in the “shopping bag” of the Customer, registered on the website. 

4.6. If Seller needs more information, he may request it from the Customer. In case of not providing the information required by the Customer, the Seller is not responsible for the selected goods. 

4.7. The Seller is not responsible for non-execution of the Order (or the delay in execution) due to inaccurate or incorrect information provided by the Customer.

4.8. The Seller dispatches the parcels only to Individuals to the address specified in the “Shipping address” column.

4.9. While placing an order independently, the Customer agrees to transfer his personal information to the Seller and agrees on its processing by the Seller as well as processing the information concerning the Order or the Orders. The Customer agrees to respect the Terms of sale of goods by filling in the fields in the corresponding columns when placing the Order on the website. 

4.10. The Seller is not responsible for the incorrect information provided by the Customer when ordering. 

4.11. The Customer is responsible for the accurate information provided when ordering.

4.12. The Seller is not responsible for the wrong choice of the characteristics of the goods or modifications ordered in the shop by the Customer. 

4.13. The sales Contract between the Seller and the Customer is deemed to be ‘’signed’’ when The Seller gets a receipt from the Customer.

4.14. Once the Order is checked-out, the Customer receives the information (to the specified e-mail) concerning the details of his Order, including the price of the goods, delivery fees, and other services fees (if these services are need to be paid) from e-mail: www.diarro-rd.com

4.15. Orders placed on working days from Monday to Friday from 09:00 to 18:00 UTC+3 are processed within 24 hours. Orders placed on weekends and holidays will be processed on the first business day after weekend or holiday. 

4.16. The Order is considered as accepted for the execution after the Customer receives an e-mail message on the e-mail address, specified in the registration form, confirming the acceptance of the Order and/or after the message, indicating the number of the Order, appears on the website page. 

4.17. The Seller reserves the right to cancel the Customer’s Order at the stage of the Order confirmation. 

4.18. The Seller reserves the right to settle the Order details with the Customer by e-mail. In case of impossibility to contact the Customer within 3 (three) business days, the Order is cancelled. If the Customer has already prepaid the order, the Seller must return the money using the bank details from which the payment was made. 

4.19. Once the Order is checked out, the Customer receives information concerning the availability of ordered goods in Seller’s warehouse. 

4.20. In case of absence of the ordered goods in Seller’s warehouse, the Seller shall contact the Customer by methods specified in the Order. The Customer informs the Seller either on consent to accept the goods in the amount available in Seller’s warehouse, or on cancelling the missing goods from the Order. In case of impossibility to contact the Customer or no non-receipt of the answer from the Customer within Two (5) business days from the date of notification made by the Customer, the Order shall be canceled by the Seller in full measure, about this fact the Seller shall inform the Customer by sending an e-mail to the address provided during registration. If the Customer is made a prepayment, the monetary funds shall be returned by the Seller to the bank details from which the payment was made. 

4.21. If the goods are in stock, the package will be sent to the Customer within 5-6  business days within Europe and 7-8  business days oversees.  

5. PAYMENT TERMS 

5.1. The price of the goods is paid in Euro. 

5.2. We accept the following payment methods:

– by bank card – all payments are processed by Stripe and are fully protected.

5.3. The Customer may use third-party bank cards for payment. The Seller recognizes the Customer as a person whose contact details were specified when placing the order. The Seller does not take any responsibility to the owner of the bank card. All claims against the Seller concerning this issue will be rejected.

6. 6. Delivery: 

6.1. The delivery address is indicated when ordering the goods. The Seller is not responsible for incorrect delivery / order conditions if the Customer has provided incorrect information. 

6.2. Terms of delivery of an Order include order processing and delivery time.

6.3. The Seller conducts a double check of the goods before shipment.

6.4. All parcels are sent from the Netherlands

6.5. In order to avoid fraud, the courier service has the right to ask the Customer for the identification document, order number, item number and tracking number. We guarantee the confidentiality and protection of the recipient’s personal data.

6.6. The Seller keeps all the rights and property of the ordered goods until he receives the full payment for the order. Since the payment is made and the ordered goods are delivered to the address indicated in the «Shipping address» column, the Buyer takes all the responsibility for the goods’ loss, theft, or damage.

 6.7. The Seller does not empower the courier service representative. He has no right to accept the parcel back from the Buyer (after receiving it).

6.8. The Customer undertakes for checking the product carefully on the day of the delivery. In case of defects’ detection and the delivered goods’ incompatibilities, the Customer must immediately notify the Seller by e-mail contact@diarro-rd.com within 3 calendar days from the date of receiving the parcel.

7. RETURNS OF THE INADEQUATE QUALITY GOODS

7.1. A good of inadequate quality is a good that has defects and cannot provide its functional qualities. The difference between the elements of design or decoration from those stated in the description on the website is not a malfunction or a goods non-functionality.

7.2. The return of inadequate quality goods is made only on the basis of examination.

7.3. Before executing the return procedure, The Customer takes responsibility to notify the Seller about the detection of defects in the goods. If the Customer ships the inadequate quality goods back without prior warning of the defects’ presence, The Seller has the right to refuse the return procedure and send the parcel back to the Customer.

7.4. To return the goods of inadequate quality, the buyer should:

– send a scan of the written and signed by the Customer claim and photos of defects

to The Seller’s email address contact@diarro-rd.com

if it is impossible to determine the presence of manufacturing defects on the photos, the Customer has to prove their presence and carry out an independent expert examination by himself.
if an independent expert examination proves the presence of manufacturing defects, the Seller will exchange the goods for the identical product of proper quality (if it’s available in stock), or equal in value product, and compensates the examination costs as well.
if an independent expert examination proves the absence of a manufacturing defects or the fact that the Customer has violated the goods’ care rules, the exchange will not be made, the Customer undertakes all costs for the conducting an independent examination.

7.4.1. If the delivered Order turned out to be of inadequate quality due to the manufacturing defects or damages during transportation, the Buyer has the right to exchange it for the identical product of proper quality (if it’s available in stock) or equal in value product.

8. Refunds & Exchanges

8.1 Returns on all non-damaged items within 15 days.

8.2 We will gladly refund or exchange your items within 15 days after receiving. If 15 days have gone by since your receive the package , unfortunately we can’t offer you a refund or exchange.

8.3 Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the quality/color, changed your mind, ordered by mistake etc. If you find any difficulties to exchange or return an item, please send us an email to contact@diarro-rd.com for more information.

8.4 To be eligible for a return, your item must be unused and in the same condition that you received it.

8.5 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

8.7 Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@diarro-rd.com

8.8 The Seller does not affect and is not responsible for the timing of crediting funds. 

8.9 Refunds are made only to the same bank card or PayPal account from which the order was paid. 

8.10 The Seller makes a full refund to the Customer excluding initial shipping costs and customs fees. The amount of refund may vary depending on the currency exchange rate on the day of the purchase and refund. 

9. CONFIDENTIALITY AND CUSTOMER PERSONAL DATA PROTECTION 

9.1. During registration on the website, the Customer provides DIARRO with the following information: First name, Last name, e-mail address, phone number and  address for goods delivery. 

By providing his personal information to the Seller, the Customer agrees on their processing by the Seller, including for execution of the Seller’s obligations to the Customer within the conditions of this offer, for promotion of goods and services by means of sending of advertising information mailings, for realisation of electronic and sms-polls, competitions and other promotion actions among the Customers, analysis of the results of marketing actions, customer support, statistical research, organisation of the Order delivery, monitoring of Customers’ satisfaction with quality of services provided by the Seller. 

The processing of personal data means any action, committed with or without the use of automation tools with personal data, including gathering, recording, systematisation, accumulation, storage, specification (update, modification), extraction, use, transfer (including transfer to the third parties, not excluding cross-border data transmission, if the need in such transmission has arisen in the course of fulfilling the obligations to the Customer), depersonalisation, blocking, deletion and erasure of personal data. 

The Seller has the right to process personal data, including by sending to the Customer the correspondence of advertising character to the specified mailing addresses, by means of phone calls or sending sms-messages and messages through the internet messaging systems, and also by sending e-mails of advertising character to the email addresses, specified by the Customers. 

The Customer may refuse to receive the newsletters, advertising, and other information without giving any reason by any of the following ways: 

9.2. The Seller must not disclose any information received from the Customer. However, if the information was conveyed to the Seller’s agents and the third parties, acting on the basis of an agreement with the Seller, is not considered as a violation, as this may be done in order to fulfil the Seller’s obligations to the Customer. 

9.3. The Seller has the right to use the «cookies» technology. «Cookies» do not contain confidential information. The visitor of the website or the Customer gives his consent for gathering, analysis and use of cookies, including by the third parties for the purposes of statistics and optimisation of the advertising messages. The Seller receives information about the IP-address of the visitors of websites. This information is not used for the visitor identification. 

9.4 The Customer gives permission to use self photos posted on the Instagram with the mark of the Seller’s account @diarro.official